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Frequently Asked Questions
Your order ships the same day. Orders placed at the weekend ship on Monday. Your tracking number is sent by SMS and email.
You have a no-questions-asked right of return within 30 days. You can submit your return request via this form or on WhatsApp. Just send the product back in its original packaging. You're refunded within 24 hours.
Yes! We offer wholesale pricing on orders of 10 units or more. Special pricing is available for schools, nurseries and event organisers. Contact us for details.
You can pay by credit card (12 instalments), debit card, Apple Pay, Google Pay and bank transfer. All payments are protected with 256-bit SSL and the security of iyzico.
Our sewing kit is suitable for children aged 5 and up, and our Punch Needle kit for ages 8 and up. Both kits can also be used by adults as a therapeutic activity.
